Legal

Terms of Service

Version 1.3, effective October 15, 2026

1. Who we are

These terms are an agreement between you and IRONVAULT HOSTING LLC ("IronVault", "we", "us"), a Minnesota limited liability company (14702 Excelsior Blvd, Suite 1B, Minnetonka, MN 55345, USA). They cover our hosting, managed and custom development services (the "Services"). By ordering or using a Service, you agree to these terms.

2. Accounts

You must give us accurate contact and billing details and keep your login credentials secure. You are responsible for everything done through your account, including by sub-users you add. You must be at least 18, or have permission from a parent or guardian.

3. Billing and renewals

• Services are billed in advance for the cycle you choose (monthly, quarterly, semi-annual or annual). They renew automatically until you cancel.
• Payments are processed by Stripe. You can update your payment method or cancel at any time from the Client area.
• If a renewal payment fails, we retry it. A Service may be suspended if the invoice is still unpaid after the retry period. Suspended Services may be deleted, together with their data, 7 days after suspension unless the balance is paid.
• Prices may change. We will give you at least 30 days' notice before a change applies to an active subscription.

4. Cancellation

Cancelling stops future renewals. Your Service stays active until the end of the period you have already paid for. Refunds are covered by our Refund Policy.

5. Acceptable use

You may not use the Services to:

• break the law or infringe anyone's rights, including copyright and game publishers' terms
• send spam, phishing or malware, or host material that exploits or harms minors
• launch attacks (including DDoS, port scanning or brute forcing), or run open proxies or relays without our approval
• mine cryptocurrency, or use resources in a way that harms other customers on shared hardware

We may suspend a Service without notice to stop ongoing abuse, and will contact you as soon as we reasonably can.

6. Your content and backups

You own the data, worlds, files and code you put on our Services. You give us only the rights we need to host and back them up. We take backups as described in your plan, but you are responsible for keeping your own copies of anything important.

7. Managed services

For managed plans, you authorise our staff to access and change your server so they can do the work described in that plan. We will avoid destructive changes, such as wipes or major version upgrades, unless you ask for them or they are scheduled with you.

8. Custom development

• Quote and scope. Every project is quoted individually. The quote you accept (in your project page, ticket or by message) sets the scope, price and delivery estimate. Changes to the scope can change the price and the date, and we will agree those with you before doing the extra work.
• Payment. Unless your quote says otherwise, larger projects are billed in two parts: a 50% deposit before work starts, and the 50% balance on delivery. Smaller projects may be billed in full up front. Invoices are payable through the payment link we send, or another method we agree with you.
• Delivery. Finished builds are available to download from your project page once the balance is paid. Until then, you can follow progress, previews and screenshots there.
• Ownership. Once the project is paid in full, the source code and other work we created specifically for you belong to you. Third-party and open-source components stay under their own licences. We may reuse general techniques and know-how, and we will not resell work commissioned only for you without your agreement.
• Bug fixes. For 30 days after delivery we fix bugs in what we built, at no charge, where the work doesn't match the agreed scope. New features and changes caused by third-party updates (for example, a game or platform update) are quoted separately or covered by a maintenance plan.
• Cancelling a project. You can cancel at any time. Work already completed is billed (see our Refund Policy), and we will hand over what has been paid for.
• Your materials. You confirm you have the right to use anything you send us (files, assets, credentials, branding), and you keep ownership of it.

9. Free trials, $1 first months and offers

• Some plans start with a free trial or a reduced first month. The offer and the price after it are shown before you pay.
• A card is needed to start a trial. If you cancel before the trial ends, you are not charged. Otherwise the plan renews at the price shown.
• Each offer is limited to one per person per product. We check this by account, Discord account and payment card. If we find a repeat, we may end the trial or offer early and tell you; we never charge for a trial you didn't keep.
• An offer can't be combined with a discount, affiliate or promotional code. If you use a code, the code applies instead of the offer.

10. Community support ("chip-in") pages

• You can create a public page where others contribute towards one of your subscriptions. Contributions are added to your account as credit and applied to that subscription's invoices. They are not paid out as cash.
• Contributions are voluntary gifts to the page owner and are not refundable by IronVault to the contributor, except where the law requires or where a payment is refunded or disputed through the card network. If a contribution is refunded or disputed, the matching credit is removed.
• The page owner is responsible for what the page says and for how they describe what contributions are for.

11. Voice monitoring (Warden Voice) and recording in our Discord server

• If you use Warden Voice on your game server or Discord server, you, as the server owner, must tell your players and members that voice chat is monitored or recorded, and get any consent the law requires where they live. Our tools post a notice, but that notice does not replace your own disclosure (for example, in your server rules).
• You choose your moderation rules and actions. Automated actions taken by your bot (warnings, mutes, kicks, bans) are your responsibility as the server owner.
• Clips, transcripts and recordings are kept for the period you choose in your settings and then deleted automatically.
• Voice channels in IronVault's own Discord server(s) may be recorded for moderation and support. The bot announces each recording in the channel and shows "🔴 Recording" while it records. Recordings are heard only by authorised IronVault staff and are deleted automatically after a set period (see our Privacy Policy). If you don't want to be recorded, don't join a voice channel while a recording is announced. We do not offer voice recording as a service.

12. Warden Casino (virtual chips)

• Warden Casino uses virtual chips only. Chips have no monetary value. They can't be bought with real money, sold, traded or transferred for anything of value, or cashed out, and nothing in the server shop can be paid for with real money. Your subscription pays for the bot, not for chips.
• Chips belong to the Discord server they were earned in. We or the server's admins may reset, remove or adjust them at any time (for example at the end of a season), and they end when the plan ends.
• As the server owner, you are responsible for your community's use of Warden Casino complying with the laws that apply to you and your members (including age rules) and with Discord's Terms of Service and Community Guidelines. Don't offer anything of real value for chips, and don't let members trade chips for money or goods outside the bot.

13. Uptime and liability

Our uptime commitment and service credits are described in our SLA. To the extent the law allows, our total liability for any claim is limited to the fees you paid for the affected Service in the 3 months before the claim. We are not liable for indirect losses, such as lost profits or lost data.

14. Changes to these terms

If we update these terms, we will post the new version here and tell active customers about significant changes by email or Discord before they take effect.

15. Governing law

These terms are governed by the laws of the State of Minnesota, USA, without regard to its conflict-of-law rules. Any dispute that can't be resolved informally will be handled by the state or federal courts located in Hennepin County, Minnesota, and you and we agree to their jurisdiction. Nothing here removes rights you have under the consumer protection laws of the place you live.

16. Contact

Email hello@ironvaulthost.com, open a ticket at ironvaulthost.com/support, or use the ticket panel in our Discord. Postal address: IRONVAULT HOSTING LLC, 14702 Excelsior Blvd, Suite 1B, Minnetonka, MN 55345, USA.