Help centre · Billing & account
Billing, invoices and the billing portal
Billing runs through Stripe. Open the billing portal from Billing & invoices in the client area, or go to /billing.
In the billing portal
Change your payment method, download invoices and receipts, update billing details, and cancel a subscription at the end of its paid period.
Upgrades
Plan changes aren't done in the portal, because changing the price there wouldn't resize your server. Place a new order or open a Billing ticket.
Failed payments
If a renewal (or the first payment after a free trial) fails, we email you and retry automatically, and the service keeps running for 3 days. If the invoice is still unpaid after those 3 days, the service is suspended; pay the open invoice and it comes back automatically. A suspended service may be deleted, together with its data, 7 days after suspension unless the balance is paid. We email you the day before.
Account credit
Credit from gift cards, referrals or service credits is taken off your next invoices automatically. See Account credit.
Still stuck?
Open a ticket and our team will help. Related: Refunds · Account credit, gift cards and referrals · Add-ons, support plans and setup jobs · Free trials, $1 first months and chip-in pages · Getting paid as an IronVault developer.